Qualifications: Matkailuala

Holders of a further vocational qualification in tourism services know how to

• plan, productise, sell, and implement different customer-centric tourism services

• work in different customer advice and sales tasks in the tourism sector, in marketing or tourism service tasks, at a hotel reception, or in event production

• work in a sales-minded, customer service oriented, and quality conscious manner and profitably, productively, and responsibly as well as operate in compliance with sustainable operating practices

• see to customer safety

• serve customers in different languages

• assess and develop their work.

Holders of a Vocational Qualification in Tourism Industry know how to

• work in customer service tasks in sales, accommodation, or organisation of tourism activities in the tourism sector

• plan, productise, market and sell tourism products and activities

• present and sell products and services

• guide and instruct customers in buying different tourism services and using local tourism services

• serve Finnish and foreign customers with a customer-oriented approach

• draw on good interaction skills, language proficiency and knowledge of cultures

• work responsibly and following innovative practices

• work profitably and productively as well as with a sales-minded and customer service oriented approach and quality awareness.

In this Vocational Qualification, the students can specialise in such areas as provision of accommodation services, travel service sales, or organisation of tourism activities by selecting the relevant optional vocational units.