Vocational Qualification in Tourism Industry
Holders of a Vocational Qualification in Tourism Industry know how to
work in customer service tasks in sales, accommodation, or organisation of tourism activities in the tourism sector
plan, productise, market and sell tourism products and activities
present and sell products and services
guide and instruct customers in buying different tourism services and using local tourism services
serve Finnish and foreign customers with a customer-oriented approach
draw on good interaction skills, language proficiency and knowledge of cultures
work responsibly and following innovative practices
work profitably and productively as well as with a sales-minded and customer service oriented approach and quality awareness.
In this Vocational Qualification, the students can specialise in such areas as provision of accommodation services, travel service sales, or organisation of tourism activities by selecting the relevant optional vocational units.