Qualifications: Liiketalous, handel och data

Candidates have customer-oriented skills in business management, communications and interaction, languages and financial management. They use information and communication technology appropriately and work in different digital environments. They network professionally and improve their business skills systematically. They have the abilities required for entrepreneurship and first-line management. The competence of qualification holders varies according to the selected competence areas and optional units.

Qualification holders who have completed the Competence area in Business Services have the skills required in different assistant and secretarial tasks, information and document management tasks or lobby services and multi-service tasks.

Qualification holders who have completed the Competence area in Sales Work and Marketing have the skills required in sales, marketing or both. They know how to plan and implement marketing and sales, monitor the profitability of measures taken and improve the customer experience.

Qualification holders who have completed the Competence area in Estate Agency Services have the skills required in the valuation, selling and purchasing, or letting of apartments of housing companies and shares of real property companies. They master the principles of good estate agency practices.

Qualification holders who have completed the Competence area in Financial Services have the skills required in tasks involving finance, saving and investing, banking services, risk insurance, compensation services, pension insurances or back office operations. Qualification holders have an overall understanding of financial services and the operators providing them.

Qualification holders who have completed the Competence area in Business Administration, Financing and Accounting have the skills required in tasks related to payroll calculation, accounting, ledger management, closing the accounts, internal accounting and budgeting, or financial management guidance.

Qualification holders who have completed the Competence area in International Business and Forwarding have the skills required in different import or export tasks in foreign trade. Students know the international operating environment to the extent required in their work.

Students are able to assess their prerequisites to work as an entrepreneur. They know how to draw up a business plan and develop business activities in a responsible manner. They are able to assess the opportunities and future development prospects provided by digitalisation. Students network and use information and communication technology and help from experts appropriately. They have communication and interaction skills and general financial management skills. They are able to develop their own competence systematically and look after their wellbeing at work. The competence of qualification holders varies by competence area and according to the optional units they have chosen.

Qualification holders who have completed the competence area of business advisory services have customer-oriented advisory skills and business competence. Students are able to provide advice in matters related to launching and developing entrepreneurial activities. In their advisory activities, they pay attention to the responsibility of the business activities. Students know how to market business advisory services, network diversely and take advantage of information from experts of different fields in their duties. Students develop their own competence systematically and look after their wellbeing at work. The competence of qualification holders varies according to the optional units they have chosen.

The competence in optional units may be related to sales and marketing, organisation and management of work, development of products or services, financial management, planning and development of production, setting up and developing an online shop, purchasing a company, or digitalisation of business activities.

Holders of the further qualification in first-level management shall have the competence to plan and supervise the work of a working group, and to give induction training to employees and students in the duties of the workplace. Those who have completed the qualification have good communicational skills and are able to develop the operations of the working group under their supervision. They shall have basic knowledge of the work of first-level managers.

Depending on the optional module chosen, those who have completed the qualification shall possess particular expertise in how to strengthen client relationships, improve the profitability of operations, or develop HR work in their own team. They may also have obtained capabilities in the planning of a development project associated with their work.

Qualification holders have competencies in customer-oriented business management, communications and interaction, language and financial management. They work in different digital environments and network in a professional manner. They have the basic capabilities required for entrepreneurship and the capabilities to develop the skills needed to work in immediate supervisor positions. Qualification holders have the capabilities to develop new products, services, and customer experiences. Based on their choices, students can acquire competence, for example, in the following areas:

· customer service, sales and service design

· accounting, payroll, invoicing and ledger management

· working in library services

· working in a project and event production

· marketing communications and content production

· personnel support services and logistics services

· financial services and management of customer relationships

· planning business operation and working in an enterprise.