Qualifications: Ajoneuvoala

Holders of a vocational qualification in the motor vehicles sector who have completed the competence area of sales work have the basic competence required in customer service and sales tasks. Qualification holders are able to work independently in customer service and sales tasks, taking into account the acts, decrees and regulations governing the sector. In the customer services and sales tasks, they take into account occupational safety, risk management and human factors. Qualification holders have an overall view of the motor vehicles sector, the opportunities it offers and their own role as a provider of customer-oriented services and sales work in the sector.

Candidates may specialise in the sales of vehicles, maintenance or spare parts. High-quality customer service and technical expertise have a key role in the competence area. Comprehensive sales services are provided every day. Candidates guide customers in selecting suitable financing and insurance options. They master customer-oriented business, communication and interaction. They know how to work in different digital environments and network professionally. Qualification holders have the abilities to maintain customer relationships and to develop the customer experience and new services.

Holders of a vocational qualification in the motor vehicles sector who have completed the competence area of damage repairs have the basic competence required in damage repair tasks in the sector. Qualification holders are able to carry out damage repair tasks in the motor vehicles sector, taking into account the acts, decrees and regulations governing the sector. In their work, they act carefully and observe the labour legislation, occupational safety and environmental regulations, and other instructions concerning the work environment. Qualification holders have an overall view of the motor vehicles sector, the opportunities it offers and their own role in carrying out damage repair services in the sector.

Candidates may specialise in vehicle painting or body repairs according to the qualification title they have chosen. Those specialising in vehicle painting know how to prepare the vehicle bodywork for painting, carry out basic and repair painting and surface treatment. Those specialising in body repairs know how to determine whether the collision damage can be repaired, find out the regulations related to the repairs and master the joining and dent repair methods required in their work. Qualification holders who have completed the competence area are able to select and use the tools and the correct techniques of the sector and select the right materials for each task. They ensure that the final result meets the requirements set for the work.

Holders of the Further Vocational Qualification in the Motor Vehicles Sector have the vocational skills required to work in the sector according to their competence area and job description. Qualification holders are able to work independently in the work tasks of the motor vehicle sector, taking into account the legislation, decrees and orders that regulate the sector. They carry out their work carefully and professionally. They know how to plan and organise the activities in their area of responsibility in a quality-conscious and cost-effective manner and comply with labour legislation, the regulations concerning occupational safety and the environment and other instructions concerning the quality management system and the work environment. Qualification holders have an overall view of the motor vehicles sector, the opportunities it offers and their own role in carrying out work tasks in the sector.

The following competence areas can be chosen in the Further Vocational Qualification in the Motor Vehicles Sector: Competence area in Customer Services and Sales Work, Competence area in Vehicle Repair Services; Competence area in Damage Repairs, Competence area in Management or Competence area in Tyre Services.

Based on their job description, students choose the required units from the compulsory and optional units of the competence area so that the competence points total at least 150. Qualification holders are able to work in tasks that match their job description in the motor vehicle sector, developing their own vocational skills and the operation of their organisation.

The scope of the Specialist vocational qualification in the Motor Vehicles Sector is 180 competence points. The qualification comprises four competence areas:

• Competence area of First-Level Management in the Motor Vehicle Sector,
• Competence area of Vehicle Repair Services,
• Competence area of Damage Repairs and
• Competence area of Customer Services and Sales Work.

Based on their competence area and job description, holders of the Specialist vocational qualification in the Motor Vehicles Sector have the vocational skills required to work in the sector. Qualification holders are able to work independently in the work tasks of the motor vehicle sector, taking into account the legislation, decrees and orders that regulate the sector. They carry out their work carefully and professionally. They know how to plan and organise the activities in their area of responsibility in a quality-conscious and cost-effective manner and comply with labour legislation, the regulations concerning occupational safety and the environment and other instructions concerning the quality management system and the work environment. Qualification holders have an overall view of the motor vehicles sector, the opportunities it offers and their own role in carrying out work tasks in the sector.

Candidates choose the required units from the compulsory and optional units of the competence area according to their job description so that the competence points reach the total of 180.