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Vocational Qualification in Business (1.8.2018)

Qualification holders have competencies in customer-oriented business management, communications and interaction, language and financial management. They work in different digital environments and network in a professional manner. They have the basic capabilities required for entrepreneurship and the capabilities to develop the skills needed to work in immediate supervisor positions. Qualification holders have the capabilities to develop new products, services, and customer experiences. Based on their choices, students can acquire competence, for example, in the following areas:

  • customer service, sales and service design
  • accounting, payroll, invoicing and ledger management
  • working in library services
  • working in a project and event production
  • marketing communications and content production
  • personnel support services and logistics services
  • financial services and management of customer relationships
  • planning business operation and working in an enterprise.

0180

The scope of the vocational qualification in business is 180 competence points. The qualification is composed of vocational units (145 competence points) and common units (35 competence points). The qualification includes three compulsory units: Customer service, Productive operation, and Acting in a work community (55 competence points). Optional studies enable different study paths that may focus, for example, on customer service and sales skills, financial management skills, or library service skills. The qualification title produced by the vocational qualification in business is merkonomi.

0145

Vocational units

055

Compulsory unit

2020

Customer service

2020

Profitable operation

1515

Acting in a work community

090

Optional units I

55-

030

Customer relationship management

030

Finance services

015

Personnel support services

030

Bookkeeping

030

Library information and guidance services

030

Working in library services

015

Invoicing and ledger management

015

Logistics services

030

Marketing communications and content production

030

Sales

030

Payroll administration

015

Service design

015

Working in a project

015

Event production

015

Closing entries

015

Planning a business

015

Working in a company

035

Optional units II

0-

05

Workplace instructor training

015

Working as a top expert

015

A unit from another vocational upper secondary qualification, further qualification or specialist qualification
A unit from another vocational upper secondary qualification, further qualification or specialist qualification may be included in the qualification. Regardless of the scope of the unit to be included in the qualification, its scope in this case is at maximum 15 competence points.
Select unit from another qualification

015

Higher education studies
The unit contains higher education studies that support vocational competence.

025

Parts of common units, general upper secondary school studies or other studies supporting capacities for further studies

015

A unit based on local competence requirements
The unit contains competence that meets local labour market needs. The competence must be suitable for the needs of more than one workplace. The education provider names the unit on the basis of operational entities in the world of work and determines its scope in competence points. The education provider defines the vocational competence requirements and the assessment of competence in a similar manner as for vocational units.

035

Common units

The scope of communication and interaction competence is at least 11 competence points, the scope of mathematics and science competence at least 6 competence points, and the scope of citizenship and working life competence at least 9 competence points. The common units must also contain optional targeted learning outcomes from one or several common units and part(s) of units selected by the student, making up the scope of 35 competence points of common units.

1111

Communication and interaction competence

66

Mathematics and science competence

99

Citizenship and working life competence

09

Optional targeted learning outcomes of common units

The optional targeted learning outcomes of common units may be other optional targeted learning outcomes determined in the qualification requirements or decided by the education provider that support the outcomes determined for that unit and its parts in the qualification requirements. The student's prior learning may also be included in optional targeted learning outcomes if it supports the targeted learning outcomes determined for that unit and its parts in the qualification requirements.