Vocational Qualification in Business (1.8.2018)
Qualification holders have competencies in customer-oriented business management, communications and interaction, language and financial management. They work in different digital environments and network in a professional manner. They have the basic capabilities required for entrepreneurship and the capabilities to develop the skills needed to work in immediate supervisor positions. Qualification holders have the capabilities to develop new products, services, and customer experiences. Based on their choices, students can acquire competence, for example, in the following areas:
- customer service, sales and service design
- accounting, payroll, invoicing and ledger management
- working in library services
- working in a project and event production
- marketing communications and content production
- personnel support services and logistics services
- financial services and management of customer relationships
- planning business operation and working in an enterprise.
0180
The scope of the vocational qualification in business is 180 competence points. The qualification is composed of vocational units (145 competence points) and common units (35 competence points). The qualification includes three compulsory units: Customer service, Productive operation, and Acting in a work community (55 competence points). Optional studies enable different study paths that may focus, for example, on customer service and sales skills, financial management skills, or library service skills. The qualification title produced by the vocational qualification in business is merkonomi.
0145
Vocational units
055
Compulsory unit
2020
Customer service
2020
Profitable operation
1515
Acting in a work community
090
Optional units I
55-030
Customer relationship management
030
Finance services
015
Personnel support services
030
Bookkeeping
030
Library information and guidance services
030
Working in library services
015
Invoicing and ledger management
015
Logistics services
030
Marketing communications and content production
030
Sales
030
Payroll administration
015
Service design
015
Working in a project
015
Event production
015
Closing entries
015
Planning a business
015
Working in a company
035
Optional units II
0-05
Workplace instructor training
015
Working as a top expert
015
A unit from another vocational upper secondary qualification, further qualification or specialist qualification
015
Higher education studies
025
Parts of common units, general upper secondary school studies or other studies supporting capacities for further studies
015
A unit based on local competence requirements
035
Common units
1111
Communication and interaction competence
66
Mathematics and science competence
99
Citizenship and working life competence
09