Vocational Qualification in Tourism Industry (1.8.2018) | Competence area of Accommodation Services
Qualification holders are able to
- act in customer service tasks in sales, accommodation, or implementation of tourism services in the tourism sector
- work with a socially responsible approach and serve Finnish and foreign customers in a customer-oriented manner
- utilise good interaction skills, language proficiency, and knowledge of cultures
- work in a sales-minded, customer service oriented, and quality conscious manner and profitably, productively, and responsibly as well as operate in compliance with sustainable operating practices.
The students may specialise in work tasks in hotel reception, the sales of tourism services, or the implementation of tourism services.
A receptionist who has completed the qualification knows how to
- work in customer service tasks in tourist accommodation establishments with different business ideas
- book rooms for customers and check customers in and out
- present and sell products and services
- guide customers in using local tourism services.
A travel adviser who has completed the qualification knows how to
- work in sales and advisory tasks
- design, productise, market, and sell tourism products and services
- guide and instruct customers in buying different tourism services.
A tourism activities organiser who has completed the qualification knows how to
- work in tasks involving producing tourism activities and customer service related to the productisation and implementation of tourism services
- design, market, sell, and implement tourism activities
- look after and care for the animals, tools, equipment, and operating environments needed in the services.
0180
The scope of the Vocational Qualification in Tourism Industry is 180 competence points. The qualification is composed of vocational units (145 competence points) and common units (35 competence points). The qualification contains one compulsory unit, customer service in the tourism industry (30 competence points), one compulsory unit of the selected competence area (40 competence points in total), and optional units amounting to 75 competence points.
The Vocational Qualification in Tourism Industry comprises three competence areas and qualification titles:
- competence area of accommodation services (receptionist)
- competence area of retail travel services (travel adviser) and
- competence area of tourism services (tourism activities organiser).
0145
Vocational units
030
Compulsory unit
3030
Customer service in the tourism industry
040
Competence area of Accommodation Services
4040
Hotel reception services
075
Optional units
015
Meeting services
015
Accommodation services
015
Cleaning services in an accommodation establishment
020
Use of tourism industry reservation systems
020
Marketing communications in tourism services
030
Productisation of tourism services
025
Guide services
015
Building and maintenance of structures
025
Customer service and sales at a restaurant
015
Catering services for excursions and outdoor events
015
Working as a top expert
05
Workplace instructor training
015
Working in a company
015
Planning a business
020
Compulsory unit of another competence area
015
A unit based on local competence requirements
015
A unit from another vocational upper secondary qualification, further qualification or specialist qualification
015
Higher education studies
025
Parts of common units, general upper secondary school studies or other studies supporting capacities for further studies
035
Common Units
1111
Communication and interaction competence
66
Mathematics and science competence
99
Citizenship and working life competence
09