Vocational Qualification in Restaurant and Catering Services (1.8.2018) | Competence area of Customer Service
Qualification holders are able to
- plan and carry out food preparation or customer service tasks and work in sales in the catering sector
- serve Finnish and foreign customers in a customer-oriented manner
- use professional vocabulary in foreign languages, and draw on their cultural knowledge
- work in a sales-minded, customer service oriented and quality conscious manner and profitably, productively, and responsibly as well as operate in compliance with hygiene requirements, and sustainable operating practices.
The students may specialise in serving or cooking tasks in this vocational secondary qualification.
A waiter/waitress who has completed the qualification knows how to
- work in customer service tasks at restaurants with different business ideas or missions or in public sector units
- tidy customer facilities and display products to be sold
- present, sell, and serve food and beverages.
A cook who has completed the qualification knows how to
- work in food preparation tasks at restaurants with different business ideas or missions or in public sector units
- prepare tasty, nutritious, and wholesome food, taking special diets into account
- set out food as individual plated dishes or dishes for a large group of customers.
0180
The scope of the Vocational Qualification in Restaurant and Catering Services is 180 competence points. The qualification is composed of vocational units (145 competence points) and common units (35 competence points).
The qualification contains a compulsory unit, or working in catering services (20 competence points), two compulsory units in each competence area (65 competence points in total) and optional units amounting to 60 competence points.
The vocational qualification in Restaurant and Catering Services has two competence areas and qualification titles:
- competence area of customer service (waiter/waitress) and
- competence area of food services (cook).
0145
Vocational units
020
Compulsory unit
2020
Working in catering services
065
Competence area of Customer Service
2525
Customer service and sales
4040
Serving plated dishes and beverages
060
Optional units
030
Preparing à la carte dishes
030
Serving à la carte dishes
025
Selling and serving beverages
010
Café services
010
Street and fast food services
020
Ship catering services
015
Using natural produce in catering services
010
Functions of a service and distribution kitchen
020
Productising catering services
025
Food production in an institutional kitchen
020
Using 3D technology in catering services
025
Food preparation for catering services and special occasions
025
Serving for catering services and special occasions
015
Working at a retail outlet service counter
015
Working as a top expert
05
Workplace instructor training
015
Working in a company
015
Planning a business
020
Compulsory unit of the other competence area
The students may include in their qualification the compulsory unit of this vocational upper secondary qualification’s other competence area. Regardless of the scope of the unit to be included in the qualification, its scope in this case is at maximum 20 competence points.
015
A unit based on local competence requirements
The unit contains competence that meets local labour market needs. The competence must be suitable for the needs of more than one workplace. The education provider names the unit on the basis of operational entities in the world of work and determines its scope in competence points. The education provider defines the vocational competence requirements and the assessment of competence in a similar manner as for vocational units.
015
A unit from another vocational upper secondary qualification, further qualification or specialist qualification
A unit from another vocational upper secondary qualification, further qualification or specialist qualification may be included in the qualification. Regardless of the scope of the unit to be included in the qualification, its scope in this case is at maximum 15 competence points.
Select unit from another qualification015
Higher education studies
The unit contains higher education studies that support vocational competence.
025
Parts of common units, general upper secondary school studies or other studies supporting capacities for further studies
035
Common units
The scope of communication and interaction competence is at least 11 competence points, the scope of mathematics and science competence at least 6 competence points, and the scope of citizenship and working life competence at least 9 competence points. The common units must also contain optional targeted learning outcomes from one or several common units and part(s) of units selected by the student, making up the scope of 35 competence points of common units.
1111
Communication and interaction competence
66
Mathematics and science competence
99
Citizenship and working life competence
09
Optional targeted learning outcomes of common units
The optional targeted learning outcomes of common units may be other optional targeted learning outcomes determined in the qualification requirements or decided by the education provider that support the outcomes determined for that unit and its parts in the qualification requirements. The student's prior learning may also be included in optional targeted learning outcomes if it supports the targeted learning outcomes determined for that unit and its parts in the qualification requirements.