Specialist Vocational Qualification in First-Level Management in the Hotel and Catering Sector (1.1.2019)

Holders of a Specialist vocational qualification in First-Level Management in Hotel and Catering Sector work in hotel and catering sector companies or organisations of varying sizes as managers, duty managers or unit heads who also take part in the hands-on work.

Holders of a Specialist vocational qualification in First-Level Management in Hotel and Catering Sector know how to

• plan, organise, direct, supervise and develop the daily work in line with the profit and quality targets of different hotel and catering sector companies and organisations
• plan, organise and manage day-to-day production and customer service processes in a customer-oriented manner, striving for best possible customer satisfaction
• scale the number and quality of personnel to the operations
• guide, direct and supervise their personnel in changing situations, taking into consideration the perspectives of customers, the personnel, occupational safety and product safety
• comply with the legislation, official instructions and regulations applicable to their sector and the operation of their organisation, enabling them to direct and supervise work
• lead by their example and understand the significance of communication and interaction in a supervisor’s work
• show willingness to serve and act responsibly and cooperatively, looking after the internal and external customers of the organisation
• manage customer, stakeholder and network relationships
• work with commitment and a responsible attitude, show initiative and preserve confidentiality.

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