Further Vocational Qualification in Restaurant Customer Service (1.1.2019) | Competence area of Customer Service in Bars
Competence required for completion of the qualification
Holders of the Further Vocational Qualification in Restaurant Customer Service are able to
- present, recommend and sell the food products and beverages on sale in the bar and restaurant
- serve customers in different languages
- serve customers in a sales and customer service-minded, quality-conscious, profitable, productive, friendly and responsible manner
- work in accordance with the company's business idea and service culture both independently and in a team
- comply with the legislation of the field and the instructions, orders and operating practices of the work community
- assess and develop their work.
Students completing this further qualification may specialise in customer service tasks in bars or restaurants.
Bartenders who have completed the Competence area of Customer Service in Bars are able to
- present, recommend and sell the bar's alcoholic and non-alcoholic beverages and Finnish and international mixed drinks
- handle the machines, equipment and basic tools in the bar
- handle different means of payment, do the sales accounts and work profitably, and are aware of the principles used in pricing
- carry out the tasks related to stocktaking, stock accounting and stockturn.
Waiters/waitresses who have completed the Competence area of Customer Service of Restaurants are able to
- present, recommend, sell and serve the restaurant's food products and beverages
- serve customers in a friendly and responsible manner, showing initiative and work in accordance with the company's business idea and service culture
- explain to customers what ingredients have been used in the dishes on sale are and how the dishes have been prepared
- serve customers who need special diets
- handle different means of payment, do the sales accounts and work profitably
- use appropriate work methods, machines and equipment.
0120
The scope of the Further Vocational Qualification in Restaurant Customer Service is 120 competence points.
The qualification has two competence areas:
- Competence area of Customer Service in Bars, Bartender
- Competence area of Customer Service in Restaurants, Waiter/Waitress.
The qualification is composed of a compulsory unit, Working as a waiter/waitress in a restaurant (40 competence points), of the compulsory unit in the competence area, Working in a bar (45 competence points) or Working in a restaurant focusing on food (45 competence points), and of optional units (35 competence points).
040
Compulsory unit
4040
Serving customers at a restaurant
045
Competence area of Customer Service in Bars
4545
Working in a bar
035
Optional units
035
Working in a cocktail bar
020
Working in a party service
020
Working in a staff restaurant
035
Working as an expert in a café
035
Working in a beer restaurant
015
Developing a product for a restaurant,
020
Working in a catering service
035
Working in a wine bar
015