Further Vocational Qualification in Restaurant Customer Service (1.1.2019) | Competence area of Customer Service in Restaurants

Competence required for completion of the qualification

Holders of the Further Vocational Qualification in Restaurant Customer Service are able to

• present, recommend and sell the food products and beverages on sale in the bar and restaurant
• serve customers in different languages
• serve customers in a sales and customer service-minded, quality-conscious, profitable, productive, friendly and responsible manner
• work in accordance with the company's business idea and service culture both independently and in a team
• comply with the legislation of the field and the instructions, orders and operating practices of the work community
• assess and develop their work.

Students completing this further qualification may specialise in customer service tasks in bars or restaurants.

Bartenders who have completed the Competence area of Customer Service in Bars are able to

• present, recommend and sell the bar's alcoholic and non-alcoholic beverages and Finnish and international mixed drinks
• handle the machines, equipment and basic tools in the bar
• handle different means of payment, do the sales accounts and work profitably, and are aware of the principles used in pricing
• carry out the tasks related to stocktaking, stock accounting and stockturn.

Waiters/waitresses who have completed the Competence area of Customer Service of Restaurants are able to

• present, recommend, sell and serve the restaurant's food products and beverages
• serve customers in a friendly and responsible manner, showing initiative and work in accordance with the company's business idea and service culture
• explain to customers what ingredients have been used in the dishes on sale are and how the dishes have been prepared
• serve customers who need special diets
• handle different means of payment, do the sales accounts and work profitably
• use appropriate work methods, machines and equipment.