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Specialist vocational qualification in the Motor Vehicles Sector (1.1.2019) | Competence area of Customer Services and Sales Work

The scope of the Specialist vocational qualification in the Motor Vehicles Sector is 180 competence points. The qualification comprises four competence areas:

  • Competence area of First-Level Management in the Motor Vehicle Sector,
  • Competence area of Vehicle Repair Services,
  • Competence area of Damage Repairs and
  • Competence area of Customer Services and Sales Work.

Based on their competence area and job description, holders of the Specialist vocational qualification in the Motor Vehicles Sector have the vocational skills required to work in the sector. Qualification holders are able to work independently in the work tasks of the motor vehicle sector, taking into account the legislation, decrees and orders that regulate the sector. They carry out their work carefully and professionally. They know how to plan and organise the activities in their area of responsibility in a quality-conscious and cost-effective manner and comply with labour legislation, the regulations concerning occupational safety and the environment and other instructions concerning the quality management system and the work environment. Qualification holders have an overall view of the motor vehicles sector, the opportunities it offers and their own role in carrying out work tasks in the sector.

Candidates choose the required units from the compulsory and optional units of the competence area according to their job description so that the competence points reach the total of 180.


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0180

The scope of the Specialist vocational qualification in the Motor Vehicles Sector is 180 competence points. The qualification comprises four competence areas: Competence area of First-Level Management in the Motor Vehicle Sector, Competence area of Vehicle Repair Services, Competence area of Damage Repairs and Competence area of Customer Services and Sales Work.

Depending on the competence area, the scope of compulsory units in the qualification is between 50 and 60 competence points and the scope of optional units is between 120 and 130 competence points.

The specialist qualification has four competence areas and seven qualification titles:

  • Competence area of First-Level Management in the Motor Vehicle Sector
    • the qualification title is Workshop Manager when the student has chosen the units Working in first-level management in the motor vehicle sector
    • the qualification title is Workshop Supervisor when the student has chosen the unit Working in workshop supervision.
  • Competence area of Vehicle Repair Services
  • Competence area of Damage Repairs
    • the qualification title is Vehicle Body Repairer (SQ) when the student has chosen the units Damage analysis and Vehicle body repair process
    • the qualification title is Vehicle Painter (SQ) when the student has chosen the unit Vehicle painting.
  • Competence area of Customer Services and Sales Work
    • the qualification title is Car Salesperson (SQ) when the student has chosen the unit Implementation of business-to-business sales or
    • the qualification title is Machinery Salesperson (SQ) when the student has chosen the unit Implementation of business-to-business sales
    • the qualification title is Parts Salesperson (SQ) when the student has chosen the unit Implementation of warehouse and spare part sales.

Candidates choose the required units from the compulsory and optional units of the competence area according to their job description so that the competence points reach the total of 180.

0180

Competence area of Customer Services and Sales Work

060

2525

3535

040

040

Machinery Salesperson (SQ)

040

040

Car Salesperson (SQ)

040

040

Parts Salesperson (SQ)

040

080

040

040

040

040

040

040